Natural Language Processing (NLP) applications

Natural Language Processing (NLP) applications

Application of Speech and Text Analytics solutions in call centers is beneficial to companies; the solutions can be focused internally on their agents, services, products or externally on their customers.  NLP models can be used to

  1. Identifying customers intent/sentiment. Analyze customer communication channels to automatically extract valuable insights.
  2. Automated quality assurance. Predictive analytics solutions analyze & measure 100% of the communication and agent’s performance/compliance.
  3. Improve customer experience. Predictive analytics solutions can help extract common root causes of problems associated with product/service/other changes. Common Root cause analysis helps business to address the fix to avoid future calls and improve their customer satisfaction.

Please see our case study.